STORE POLICY
Online Sales Disclaimer
Effective Date: 07 July 2025
By purchasing products from SENMU CRAFTERS through any online platform, you acknowledge and agree to the following terms and conditions:
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1. Product Information & Accuracy
SENMU CRAFTERS makes every effort to ensure that product descriptions, images, and pricing listed on our online platforms are accurate and up to date. However:
Colors may vary slightly due to screen resolution or lighting.
Handmade or customized items may have natural variations.
We reserve the right to correct errors, update product information, and make changes without prior notice.
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2. Order Acceptance & Fulfillment
All orders placed are subject to availability and acceptance by SENMU CRAFTERS.
We reserve the right to refuse or cancel any order for reasons including suspected fraud, incorrect pricing, or stock issues.
In the event of order cancellation, we will notify you and provide a refund where applicable.
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3. Third-Party Platform Use
SENMU CRAFTERS sells through third-party platforms such as [Shopee / Lazada / Etsy / etc.].
While we strive to maintain a consistent experience, we are not responsible for errors, technical issues, or policies controlled by these platforms.
All transactions are additionally governed by the platform’s own terms and conditions.
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4. Shipping & Delivery
Estimated delivery times are provided for convenience and may vary due to courier delays or unforeseen circumstances.
SENMU CRAFTERS is not liable for delays or loss caused by third-party shipping providers.
Risk of loss passes to the buyer upon delivery to the courier.
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5. Return & Refund Policy
Returns or refunds are accepted only under conditions outlined in our Return Policy [link or details].
Customized or made-to-order items may not be eligible for return unless defective.
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6. Limitation of Liability
To the fullest extent permitted by law:
SENMU CRAFTERS shall not be liable for any indirect, incidental, or consequential damages arising out of your purchase or use of our products.
Our total liability shall not exceed the amount paid for the product in question.
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7. Intellectual Property
All content, designs, and materials (including product photos and branding) are the intellectual property of SENMU CRAFTERS.
No reproduction, redistribution, or commercial use is permitted without prior written consent.
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8. Governing Law
This disclaimer is governed by the laws of Singapore, and any disputes shall be resolved in accordance with local jurisdiction.
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Contact Information
For questions or concerns, please contact:
SENMU CRAFTERS
Email: senmucrafters@gmail.com
Privacy Policy Statement
Effective Date: 07 July 2025
Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act (PDPA).
By accessing our website or making an online purchase, you agree to the terms of this Privacy Policy.
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1. Collection of Personal Data
We collect personal data that you provide to us during your interaction with our website, including when you:
Make a purchase
Register an account
Subscribe to newsletters or promotions
Contact us for support
Personal data collected may include:
Full name
Contact number
Email address
Shipping and billing address
Payment information (processed via secure third-party platforms)
Order details
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2. Purpose of Data Collection
Your personal data is collected for the following purposes:
To process and deliver your orders
To manage customer relationships and communications
For verification and fraud prevention
To comply with legal or regulatory obligations
To share with relevant partners for service fulfillment
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3. Disclosure of Personal Data
We may share your personal data with third parties where necessary to complete your order or for business operations. This includes, but is not limited to:
SENMU CRAFTERS, our partner company, for order fulfillment, customer service, and product delivery.
Logistics and courier providers
Payment processors
IT and marketing service providers (only as required)
We ensure all third-party service providers comply with PDPA standards and safeguard your data appropriately.
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4. Data Protection and Security
We implement appropriate technical and organizational measures to safeguard your personal data against loss, misuse, or unauthorized access. These include:
Secure servers and encryption
Access control policies
Staff training and confidentiality agreements
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5. Retention of Data
Your personal data will be retained only as long as necessary for the purposes stated in this policy or as required by law.
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6. Your Rights Under PDPA
You have the right to:
Access and correct your personal data
Withdraw consent to use your data
Request deletion of your data (subject to legal obligations)
Lodge complaints with the relevant data protection authority
To exercise your rights, contact us at:
senmucrafters@gmail.com
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7. Policy Updates
We reserve the right to update this policy from time to time. Changes will be posted on our website with an updated "Effective Date".
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Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Senmu Crafters
Email: senmucrafters@gmail.com